Privacy Policy

Information We Collect

We collect only the information necessary to provide our services:

• Name, phone number, and WhatsApp contact details when you book an appointment
• Service history and treatment preferences to personalise your experience
• Payment information processed securely through our payment providers
• Communications you send us via WhatsApp, email, or in person

How We Use Your Information

• To confirm, manage, and follow up on your appointments
• To process membership registrations and credit balances
• To send appointment reminders via WhatsApp (you may opt out at any time)
• To improve our services based on your feedback

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your information is used solely in connection with your relationship with Elaris.

Data Security

Your data is stored securely and accessed only by authorised Elaris team members. We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

Your Rights

Under UAE PDPL, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent to marketing communications at any time

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website. Continued use of our services after any update constitutes acceptance of the revised policy.

Contact Us

For any privacy-related requests, contact us at hello@elarisalon.com or via WhatsApp at +971 58 697 1090.